My Trivallis
Trivallis Housing Landlord Wales A person in a blue shirt, holding a document, stands behind a decorative "WELCOME" sign featuring black owl figures. The person is smiling and appears to be in an outdoor setting with greenery and buildings in the background. The shirt has "Trivallis" printed on it.

New to Trivallis?

Welcome to your new home! We hope you’ll be happy as part of our Trivallis community.

A man carrying a toolbox smiling in front of a service van with "trivallis" branding.

Reporting a repair

We want you to have a home which is safe and secure and where everything works. But if something does go wrong, let us know so we can fix it.

Trivallis Housing Landlord Wales A woman with sunglasses on her head is smiling while presenting or gesturing toward a black Trivallis housing door with a brass knocker and handle.

Our repair times

By working with our tenants, we have agreed the timescales for repairs, which categorises repairs in the following priority order.

Trivallis Housing Landlord Wales A man seated at a wooden table with a blue laptop, smiling at the camera, with a bookshelf filled with DVDs in the background, inside his Trivallis housing in RCT.

Paying your rent

You need to pay your rent every week, starting from the day your tenancy begins. There are lots of easy ways to do this.

Trivallis Housing Landlord Wales Housing mould growth observed in the corner of a room where the ceiling meets the walls, near a window frame. Reporting damp and mould can prevent these problems.

Reporting damp and mould

We want everyone to have a comfortable and happy home without worrying about condensation, dampness, or mould growth.

Trivallis Housing Landlord Wales A man in white walks past new light-colored townhouses on a sunny street with cars parked along the curb, with other residential buildings and a clear blue sky in the background. Safety checks keep these homes safe from hazards.

Safety checks

We need to make sure your home is safe from gas, fire, and electrical hazards. These checks keep you safe and ensure that your home meets all legal requirements.

Trivallis Housing Landlord Wales A man stands in front of a two-story Trivallis house with a satellite dish on a sunny day, leaning on a metal fence with green grass in the background.

Requesting adaptations

As time goes on, you might find things in your home a bit challenging, like moving around or using the bath, kitchen, or toilet. If your health or disability means your home needs changes, you can ask your local Council for this to be done.

Trivallis Housing Landlord Wales A variety of discarded items, including luggage, furniture, and household goods, piled on a pavement for waste collection. Reporting a waste problem helps us keep things tidy.

Reporting a waste problem

Clean and tidy estates make our communities nicer to live in. We are not responsible for removing rubbish from your home, garden, or estate, but we want to work with you to help you get rid of waste properly.

Trivallis Housing Landlord Wales A woman with long hair, wearing a blue and white patterned outfit, stands smiling with her arms crossed in front of a dark blue door marked with the number 4, emblematic of Triv

Swapping your home

As time goes on, you might find your home no longer meets your needs.
HomeSwapper can help you to swap your home with another social housing tenant.

Trivallis Housing Landlord Wales A well-used work surface with various tools, including a cordless drill, tape measure, hammer, and pieces of hardware, suggesting an ongoing planned improvement project in Trivallis homes.

Planned improvements

We're always working on making our homes better. Each year we invest millions of pounds in maintaining and improving homes to make sure they’re safe and up to date.

A smiling older couple sitting together on outdoor furniture in a backyard with houses and hills in the background.

Looking after your garden

Having trouble keeping on top of your garden, or spot a problem in neighbouring gardens? Let us know so we can help.