Reporting damp and mould

Let us know about damp and mould problems as soon as possible, so we can help you tackle it. The sooner you contact us, the sooner we can work with you to fix the issue before it gets worse. This is especially important if you live with:

• babies and children
• older people
• those with existing skin problems, such as atopic eczema
• those with respiratory problems, such as allergies and asthma
• those with a weakened immune system, such as those having chemotherapy

What will happen when I report damp and mould?

We have a specialist team to deal with damp and mould.

We’ll send one of our experts to your home to see what’s wrong and figure out the best way to fix it. They’ll work with you to find the cause and suggest good solutions. You’ll then be given a separate appointment for someone to come back and carry out the work which is needed.

We care about you and want your home to be cosy and healthy. Together, we’ll find the right answer to the problem.

What if I’m not happy

Our damp and mould team deals with a lot of calls and fixing the issue is sometimes complicated, especially if it’s been a problem for a long time. We know this can be worrying or frustrating, but please call our customer service team on 03000 030 888 if you are not happy with the service you’ve received. We’re here to listen and here to help.

Social Media

We understand that if you’re not satisfied with us, you might share your thoughts on social media to be heard. We do our best to respond to social posts, but for a faster solution, contact our Contact Centre on 03000 030 888. It’s the quickest way to get things sorted, and we’re here to help you.