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Our repair times

By working with our tenants, we have agreed the timescales for repairs, which categorises repairs in the following priority order.

Trivallis Housing Landlord Wales A woman with sunglasses on her head is smiling while presenting or gesturing toward a black Trivallis housing door with a brass knocker and handle.
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Find out when you can expect your repair to be resolved by clicking on the relevant area below:

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Bathroom and kitchen

Within 24 hours

Blocked or leaking foul drain, soil stack, or toilet pan (where there is no other working toilet in the dwelling).

Toilet not flushing (where there is no other working toilet in the dwelling).

Within 3 working days

Blocked sink, bath, or basin.

Tap inoperable.

Within 7 working days

Mechanical extractor fan not working.

Within 20 working days

Kitchen repairs.

Bathroom repairs (repairs to sanitary ware).

Within 3 months

Renewal bathroom sanitary ware (baths, wash basins, toilets).

Renewal Kitchen units/worktops.

Moved on to planned programme

Full kitchen replacements.

Full bathroom replacements.

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Electrical, gas and water repairs

Within 24 hours

Total loss of electric power.

Unsafe power or lighting socket, or electrical fitting.

Total loss of water supply.

Total or partial loss of gas supply.

Blocked flue to open fire or boiler.

Total loss of space or water heating between 31 October and 1 May.

Leaking from water or heating pipe, tank, or cistern.

Within 3 working days

Partial loss of electric power.

Partial loss of water supply.

Heating or hot water not working between 1 May and 31 October.

Within 3 months

Additional electric sockets.

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Windows and doors

Within 24 hours

Insecure external window, door, or lock.

Within 7 working days

Door entry phone not working.

Within 3 months

Renew broken glass.

Within 6-12 months

Misted or condensated glass (main pane within living room or bedroom only (does not include side or top opening sashes).

New UPVC doors/windows following a make safe or temporary repair.

Moved on to planned programme

Misted or condensated glass (unless main pane in living room or bedroom).

New UPVC doors or windows (if due to age).

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Fixtures, fittings and floors

Within 3 working days

Loose or detached banister or handrail.

Rotten timber flooring or stair tread.

Within 3 months

Flooring replacement following a temporary repair if required.

Renewal internal joinery (excluding bathroom & kitchen).

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Garden and fencing

Within 20 working days

Make safe to paths and patio areas (renewals are to be completed on Planned Programme or Batched Works Programme).

Make safe/carry out temporary repairs to boundary fencing.

Within 6-12 months

Renewal of shed doors following an initial assessment and temporary repair if required.

Renewal of shed/garage roof.

Removal of trees/hedges – subject to RCTCBC tree preservation guidance.

Renewal of paths, patios, garden walls following make safe repairs if required.

Moved on to planned programme

All boundary fencing, following an initial assessment and temporary repair if required.

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Walls, ceiling and roofing

Within 24 hours

Emergency Asbestos clean/make safe.

Within 7 working days

Leaking roof.

Within 20 working days

Make safe external rendering (temporary repair) – ensure property is left watertight.

Within 3 months

Internal plastering to walls or ceilings.

Within 6-12 months

All roofing repairs only follow a temporary repair.

Renewal of loft insulation.

Chimney removals.

Moved on to planned programme

Retaining walls and boundary walls (following being made safe if required).

Where next?

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