How We’re Doing: Regulatory Performance Summary 2025

Each year, we check how well we’re meeting the Welsh Government’s housing standards. Here’s a snapshot of how we’ve performed – and what we’re doing next to improve even more.

Leadership & Governance

What it means: We must have strong leadership and decision-making that helps us deliver safe, affordable homes and services that matter to you.
How we’re doing: We’re fully compliant. We launched new strategies, improved board training, and made sure tenants help shape our decisions at every level.
Next: We’ll make our performance reporting clearer, boost diversity on the Board, and test how well our new recruitment processes are working.

Managing Risk

What it means: We must spot risks early, have strong internal checks, and plan for emergencies.
How we’re doing: We’ve got strong systems in place and regularly audit our work. Business continuity and cyber safety plans are in action.
Next: We’ll keep testing emergency plans, learn more from past incidents, and set up a regular business continuity group.

Delivering High-Quality Services

What it means: We must keep tenants safe, fix issues fast, and provide services that meet your needs.
How we’re doing: We’re on top of safety standards, including damp and mould. We’ve helped 3,000+ tenants with financial or tenancy support.
Next: More staff training on managing contractors and continuing service improvements.

Tenant Involvement

What it means: Tenants should be involved in shaping services and decisions.
How we’re doing: Tenants take part in boards, policy-making, surveys, and community events. T-Fest celebrated tenant voices and impact.
Next: We’ll run a tenant roadshow, involve more tenants online and in the evenings, and link up with trusted people in the community to widen participation.

Rents & Service Charges

What it means: Rents and charges should be affordable, fair, and clearly explained.
How we’re doing: We followed rent guidance and involved tenants in creating our rent policy. All charges were kept within the legal limit.
Next: We’re exploring tenant inspectors to help check quality and value of services.

Value for Money

What it means: We must use our money wisely and show how we reinvest it into homes and services.
How we’re doing: We’ve saved money by bringing repairs in-house and using savings to support communities (like paint packs and local projects).
Next: We’ll run community tours to hear how energy-saving upgrades are working for tenants.

Financial Planning

What it means: We must be financially stable now and in future, with clear plans and careful use of funding.
How we’re doing: We’re in a strong financial position and have secured new funding for more affordable homes.
Next: We’ll keep reviewing plans, monitor new development spend, and ensure we stay financially healthy.

Managing Homes & Assets

What it means: We must understand what we own and use that knowledge to make good decisions.
How we’re doing: We’ve assessed 2,700 homes and energy-rated 2,100 more to plan future upgrades. We’ve also repurposed hard-to-let homes to support communities.
Next: Continue surveys and prepare homes for future energy targets.

High Quality Homes

What it means: All homes must be safe, well maintained, and meet Welsh Government standards.
How we’re doing: We’re building 130 new homes each year, brought 31 empty homes back into use, and completed most of our planned upgrades.
Next: Keep delivering our investment plans and work with tenants on long-term regeneration projects like Penrhys.

What’s Next?

We’re proud to meet all nine standards – but we’re always looking to do more. Our improvement plan for 2025 includes:

• New data and performance tools
• Board diversity and training
• Wider tenant involvement
• More energy-efficiency upgrades

Tenants play a key role in shaping these improvements and making sure our assessments are accurate and fair.

Want to get involved?

Contact the Customer Involvement Team and let us know how you want to make a difference: involvement@trivallis.co.uk

If you’d like, you can read the full detailed report here.

 Regulatory Performance Summary 2025