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Being a good neighbour

We want everyone living in a Trivallis home to feel happy and comfortable. Being a good neighbour is really important, and it makes our community a better place for everyone.

Trivallis Housing Landlord Wales Two women sitting on a low wall outside a row of Trivallis houses, accompanied by a small black dog on a leash.

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Tips Sorting out problems What can Trivallis do?
Trivallis Housing Landlord Wales A woman with long hair leaning on a fence, holding a mug, with a Trivallis residential street in the background.

Tips

Here are some tips on how to be a brilliant neighbour:

1. Say Hello

A simple “hello” or a friendly smile goes a long way. It makes our community feel warm and welcoming.

 

2. Keep it down

Remember, loud music and noise (music, parties, alarms, dogs, cars and so on) can disturb others. Be mindful of your volume, especially during quieter times like evenings.

 

3. Share and care

If you have a preloved furniture or household item, offer it to your neighbours. 
Small acts of kindness make a big difference.

 

4. Respect spaces

Everyone needs their personal space. Respect people’s privacy and property. Be careful not to block driveways or play in others’ gardens. That said, be tolerant of neighbours’ children playing outside.

5. Be helpful

If you see someone struggling with groceries or in need, offer a helping hand. We’re a community, and helping each other makes us stronger.

 

6. Keep it clean

Let’s work together to keep our community clean. Pick up after your pets, dispose of trash properly, keep your garden tidy and report any issues to Trivallis so our Estates team can sort it out.

7. Safety first

If you notice anything that seems unsafe or needs fixing, let us know. Keep an eye on neighbours’ properties when they are away and report any suspicious activity. We all play a part in keeping our community safe and sound.

 

8. Follow the rules

Be aware of and follow community rules. They’re there to ensure everyone can enjoy living here comfortably.

 

9. Join community events

Get involved in community activities, such as Trivallis roadshows. It’s a fantastic way to meet your neighbours and make new friends.

 

10. Communicate

If you have any concerns or issues, talk to your neighbours politely. Listen to other people’s views and try to reach an agreement that works for everyone. Open communication helps solve problems and strengthens our communities.

Remember

Being a good neighbour makes your estate a better place to live.

Sorting out problems

Even if you usually get along with your neighbours, sometimes disagreements happen. First, try talking to them—many problems can be fixed with a good chat.

If talking doesn’t work, write down what’s going on, including when it happens. This helps if you need to share the details later.

If things get really tough, you might need help. Here’s what you can do:

• For emergencies or if someone is in danger (especially kids): call 999 for the police
• For police non-emergencies: call 111
• For loud noise issues: Call the Noise Control Office at your local council (for RCT call 01443 425001; for Cardiff Bay call 029 2087 1650)
• For problems with dogs: Call the Animal Control Office at your local council (for RCT call 01443 425001; for Cardiff Bay call 029 2087 2087)

If you report a problem to the authorities, give us a call too at 03000 030 888 so we can help sort things out.

What can Trivallis do?

We have a responsibility to our community, so we take action if someone interferes with the peace, comfort, privacy or safety of those living nearby.

Contact us if you need help with problems in your neighbourhood. We will work with you and anyone else involved to resolve the issue.

Tell us about a neighbour problem

My Trivallis Call 03000 030 888

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