Warm and Well returns to support residents this autumn and winter

As the days become shorter and temperatures begin to drop, we’re launching our Warm and Well campaign to help residents stay warm, well and connected throughout the months ahead.

We’ll be sharing practical advice, useful information and seasonal inspiration designed to support residents through Autumn and Winter. Whether you’re looking for tips to keep your home comfortable, information about damp and mould, support with managing household costs or ways to stay connected with your community, Warm and Well is here to help.

Warm and Well focuses on three key themes:

Damp and mould

We’ll be sharing advice on reducing moisture in the home, recognising the signs of damp and mould, and understanding when and how to report concerns.

If you notice signs of damp or mould in your home, we encourage you to let us know as soon as possible. Reporting issues early helps us investigate and take the right action.

Staying warm and well

We’ll be sharing practical tips on keeping homes comfortable, managing costs during colder weather and looking after physical and mental wellbeing throughout the season.

We’ll also highlight support available through Trivallis and our community partners, including advice and guidance for tenants who may be worried about household costs during the colder months.

Making the most of autumn and winter

From seasonal activities and community events to resident stories and simple ways to enjoy the colder months, we’ll be celebrating the positive side of the season and the communities that make it special.

What to expect

Between now and the end of January, you’ll see a variety of content across our website and social media channels, including:

• Short videos and practical tips
• Resident and staff stories
• Seasonal advice and wellbeing content
• Damp and mould guidance
• Community activities and local opportunities
• Helpful information from Trivallis teams and partner organisations

We’ll also be sharing information about local events, activities and opportunities to get involved throughout the season.

Not following us yet? Find us on your favourite social media channels and hit follow here: (link to linktree)

We’d love to hear from you

Warm and Well is about sharing ideas, advice and stories from across our communities.

Do you have a great autumn or winter tip? Are you helping to make a difference in your community? Or is there a community event that you will be helping organise and want to shout about it?

We’d love to hear from you, get in touch and help us celebrate the people, places and ideas that make our communities stronger throughout this autumn and winter.

Need support?

If you’re worried about keeping warm this winter, managing household costs, or have concerns about damp and mould, we’re here to help.

Our teams can provide advice and guidance, and we’ll be sharing information about support services available throughout the campaign.

Contact us about damp and mould

If you’ve noticed signs of damp or mould in your home, please get in touch as soon as possible. Our Customer Services Team will talk through your concerns, assess the situation and make sure it reaches the right team for investigation and action.

Warm & Well hub

Looking for the latest seasonal advice, campaign updates, videos and useful information? Visit our Warm & Well page throughout the campaign, where we’ll continue to add new content over the coming months.

Money Advice Team

If you’re worried about household costs, budgeting, benefits or debt, our Money Advice Team can provide practical advice and support. They can help you maximise your income, access available support and explore options that may improve your financial situation.

Contact us

Need help, advice or have a question? Get in touch and we’ll make sure you reach the right team for support.

Keep an eye on our website and social media channels for the latest updates throughout autumn and winter.