Why Trivallis?

At a glance:

• Your voice matters – we involve tenants in shaping our services.
• Excellent tenant service through a dedicated Contact Centre for easy accessibility.
• Tenant support services, secure tenancies, and affordable rents in line with Welsh Government policies.
• Committed to local communities with a strong presence in the area.
• Investments in development, regeneration, and environmentally friendly initiatives for your comfort and well-being.
• One of the largest housing associations in Wales, managing 10,000 homes and housing 25,000 residents.

For community, not profit

We are a community mutual organisation.

This means that we are owned by our tenants, rooted in our local communities, and work through collaboration and partnership. Our priority is to provide safe and affordable homes and properties, in a responsible, ethical and environmentally friendly way. All our profits go back into upgrading existing homes, developing new ones and improving our services. Unlike some big private companies, we’re not in the business of making money for external shareholders.

Our commitment to you

At Trivallis, we’re dedicated to providing excellent service to our tenants.

Our friendly Contact Centre, located in our Pontypridd head office, is staffed by local people ready to assist you during office hours through phone, email, and our tenant portal My Trivallis. For emergencies outside office hours, we’ve got you covered. You can connect with us 24/7.

Your safe and comfortable home

We strive to keep your home safe, secure, and comfortable.

Quick and efficient repairs, regular property updates, and adherence to gas and fire safety standards are our top priorities. We’re proud to have earned the Domestic Abuse Housing Alliance (DAHA) accreditation, showcasing our commitment to providing safe and effective responses to domestic abuse. We were the first housing association to receive accreditation under the new EROSH Independent Living Standards.

Supporting you to live well

Our Money Advice, Neighbourhoods, and Support teams are here to help you.

We listen to your concerns, keep you informed, and provide assistance during challenging times. Thanks to our support-based approach, we’ve helped many tenants avoid eviction.

Secure tenancies for your peace of mind

The Renting Homes (Wales) Act 2016 ensures legal protection for tenants, granting you the right to stay in your home. This brings stability, protection from sudden eviction or rent increases, and the freedom to create a comfortable living space. Our rents align with the Welsh Government’s policy, ensuring affordability through extensive tenant consultations.

Your voice matters

We believe in involving our tenants in shaping our services.

Whether through surveys, focus groups, working groups, or joining our panel of involved tenants, you can contribute to positive changes in our community.

Exciting development plans

Last year, we invested millions in making our homes environmentally friendly.

We adapted hundreds of properties for tenants, and our ongoing development projects promise even more modern, comfortable homes for our community.

Environmentally conscious living

We’re committed to creating environmentally friendly communities.

Our sustainable practices, energy-efficient features, and green spaces aim to benefit both the planet and your well-being. Together, we’re reducing our carbon footprint and fostering a resilient, climate-friendly community.

Financial strength and stability

Trivallis is financially sound, ensuring a robust future for our properties and communities. Our 30-year business plan guides us in making significant investments and meeting the local demand for new homes.