Housing Support Services in Rhondda Cynon Taff

Housing Related Support Services

There is free housing-related support available in the Rhondda Cynon Taff area, for anyone aged 16 and over who is eligible. See eligibility details below.

Whether you’re struggling with bills, managing your tenancy, or getting used to a new situation, support is flexible, suited to you, and here for as long as you need it.

At Trivallis, our SAFE service provides this service to those living in Taff.

We’re here to help you build the confidence and skills needed to successfully run your home and live well.

We can support you with:

• Paying for your home
• Understanding your responsibilities as a tenant or homeowner
• Setting up the essential like gas, electric and water utilities
• Handling repairs and improvements
• Staying warm, safe, and secure
• Building positive relationships with your neighbours/ community

How it works

• We’ll visit you at home (or another agreed location) to chat about your needs and what your goals are.
• We’ll then work with you to create a support plan tailored to your needs.
• To keep us all on track we’ll regularly review this plan and work closely with other agencies to connect you with any additional services you may need.

Eligibility

To refer yourself or be referred by a professional (such as a Social Worker, Health Professional, Probation Officer, or Housing Officer), you must:

• Be 16 or older
• Live in RCT as a homeowner or have a private or social housing contract
• Be experiencing housing issues that put your home at risk now or in the future, or be about to start a new housing contract
• Be vulnerable (e.g. mental/physical health issues, learning disability) and facing challenges accessing advice or support services

How to access housing related support in RCT

If you or someone you know could benefit from this support, please contact us in you live in the Taff area:

• Email: SAFE@Trivallis.co.uk
• Phone: 03000 030 888 (ask for SAFE support)
• Address: Trivallis, Ty Pennant, Mill Street, Pontypridd, CF37 2SW

For housing related support in other areas of RCT:

If you live in Rhondda or Cynon, please get in touch with Hafod who provide this support in those areas:

• Call 0800 024 8968
• Email enquiries@hafod.org.uk

Cardiff:

If you live in Cardiff and need additional support, please seek advice from the housing team at Cardiff Council.