Help with money

Paying your rent

You need to pay your rent every week, starting from the day your tenancy begins. If you’re having trouble, let us know so we can help you.

Remember, paying your rent is important. If you don’t, you might risk losing your home. So, make it a priority, even before other bills like Council Tax or utilities.

Meet our Money Advice team

We understand that talking to your landlord about money might feel a bit tricky, but our Money Advice team is here for you. They provide free, private, and helpful advice to improve your money situation. This year they helped tenants gain £2million in extra income.

We don’t only help with paying your rent. Our Money experts can help with:

• Budgeting

• Advice on special welfare benefits

• Setting up a bank account

• Making sure you’re getting the right benefits

• Saving money on energy and utilities

Help with benefits

We can help you identify any benefits you might be able to claim like:

• Universal Credit
• Child Benefit
• New Style Employment and Support Allowance (ESA)
• New Style Jobseeker’s Allowance (JSA)
• Personal Independence Payment
• Attendance Allowance
• Disability Living Allowance (DLA)
• Pension Credit
• Housing Benefit
• Council Tax Support

You can also check what you could be entitled to yourself:

• Turn2us – Turn2us Benefits Calculator
• Entitled to – Benefits Calculator – entitledto – independent | accurate | reliable

Get in touch with a member of the Money Advice Team if you need further support.

While the Money Advice Team can’t give advice on things like managing debt, dealing with credit companies or certain activities (because these are covered by regulations from the Financial Conduct Authority), we can still help in other ways.

If you need expert debt advice, we can refer you to Citizens Advice, or you can contact them directly through Advicelink Cymru by calling 0800 7022 020.

You can also get free help from other trusted services, such as:

• National Debtline – 0808 808 4000
• StepChange Debt Charity – 0800 138 1111

These organisations are free, friendly, and here to help you take control of your finances.