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Take control of your Universal Credit – report your rent increase

2 April 2025

Do you receive Universal Credit? Stay in charge of your finances by updating your rent information with the Department of Work and Pensions on or after 03 April 2025.

Do you receive Universal Credit (UC)? Stay in charge of your finances by updating your rent information with the Department of Work and Pensions (DWP) on or after 03 April 2025.

By acting on time and reporting your rent increase, you’ll make sure you receive the full benefits that you’re entitled to.

Be ready to update your claim

  • In February, you received your rent increase letter which you will need to report your rent increase.
  • If you no longer have this, you can log into My Trivallis to check your new rent details.

Keep a look out for a ‘To-Do’ notification

To make it easier for you, the DWP will send a ‘To-Do’ notification to you in the first week of April 2025.

You will need to complete this before the end of your UC assessment period to secure your full benefits.

  1. Simple steps to update your UC claim:
  2. Log into your UC account: Sign in to your Universal Credit account – GOV.UK (www.gov.uk)
  3. Click on the ‘To-Do’ titled ‘Confirm your housing costs’
  4. Follow the instructions using your new rent amount (effective from 03 April 2025)

See our step-by-step process of how to make the changes:

  1. Confirm your housing costs are changing from the 03 April 2025 (not 01 April 2025 or 07 April 2025)

Trivallis Housing Landlord Wales A screen prompt asks if housing costs changed on April 1, 2025. Two options are presented: "Yes" and "No," with "No" selected. A green button labeled "Continue" is below the options, with a "Back" link beneath it.

Trivallis Housing Landlord Wales A screen displays a question asking if housing costs changed on April 7, 2025, with options for "Yes" and "No." The "No" option is selected. A green "Continue" button is below the options, and a "Back" link is at the bottom left.

2. Confirm your new weekly rent

Trivallis Housing Landlord Wales A digital form titled "Changes to your rent" asks if rent is still charged weekly with yes or no options. It requests the new weekly rent amount in pounds. A "Continue" button is at the bottom, with a "Back" link below it.

(These figures are examples only)

3. Confirm changes to service charges

Trivallis Housing Landlord Wales A webpage displaying a form titled "Changes to your service charges." It asks if weekly charges still apply, with "Yes" and "No" options, and requests the amount of new eligible service charges per week in a text box. A "Continue" button is below.

 

If you manage your UC account over the phone, call DWP at 0800 328 5644 to update your rent.

Unfortunately, we are unable to inform the DWP on your behalf.

What if you receive Housing Benefit?

For those of you who don’t receive UC but receive Housing Benefit, the council will update your Housing Benefit claim automatically with your new rent charges.

What if you pay rent by Direct Debit?

If you pay your rent by Direct Debit, your payments will already have been amended, and you should have received confirmation of this from AllPay.

Extra support when you need it

If you need help, our Money Advice Team are here for you.
📞 Call: 01443 494560
📧 Email: MAT@Trivallis.co.uk

Stay in control. Take action. Secure your benefits.

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